The Director of Digital & E-Commerce will be the business and financial owner of moonjuice.com, Amazon and Moon Juice’s digital marketing program. This role is responsible for delivering an optimal and consistent digital customer experience, while driving growth of the business through profitable customer acquisition, engagement, and customer lifecycle management. The Director is responsible for leading the strategic planning and execution – through an internal team as well as third-party vendors – of all commercial and digital marketing investments and initiatives

The Director of Digital & E-Commerce, will be responsible for online marketing, merchandising, user experience, product development, and site operations. S/he will oversee a team responsible for end-to-end online ecommerce operations, with oversight responsibility for sales/ profit targets and relevant KPIs.

The Director will work closely with the marketing and creative teams to create a branded online experience that is consistent with the customer’s offline experience of the Moon Juice brand. S/he will identify and drive investments and initiatives that will elevate the customer’s online/omnichannel experience and drive long-term engagement and return.

Key Responsibilities:

Strategy and Sales Goals

• Develop and execute an ecommerce strategy that will increase customer adoption and drive the online business, increasing revenue and profitability
• Set overall strategy and roadmap for e-commerce business and team across technology, operations, supply chain, digital marketing, commercial activations
• Direct strategy for commercial calendar – including promotions, sampling, GWPs, etc.

P&L Management

• Actively manage the business to Budget, P&L targets; lead annual forecasting and budgeting
• Work closely with Finance to ensure that all investments and activations are financially optimal and support business targets

Operations

• Manage the end-to-end operations related to supporting the ecommerce business, including: inventory planning, fulfillment (3PL), customer service, payments & fraud, merchandising, marketing
• Identify and act as final decision maker for ecommerce-related vendors. Lead vendor negotiations, ensure active management and ongoing assessment of all vendor partners

Marketing

• Direct digital marketing strategy and efforts – including SEM, SEO, affiliates, display/retargeting, email, and referral programs
• Work closely with Marketing team to drive a full funnel digital marketing program
• Lead CRM efforts for all direct consumer interactions; innovate how data is collected and leveraged, particularly in 2021 in a 'cookie-free environment'

Digital Leadership

• Act as the digital champion/ liaison across the organization, driving cross-functional digital projects that will unlock sales and/or brand engagement
• Lead data-driven decisions around business to test and optimize new initiatives across marketing, merchandising, commercial activations, customer experience, etc.
• Partner with cross-functional leaders to fully integrate digital capabilities across channels to deliver seamless omnichannel experiences and optimize omnichannel sales potential

Requirements

• Bachelor’s degree in Marketing, Business, Finance
• Strong general management and leadership skills; ability to grow and manage a team and work well cross-functionally
• Ability to thrive in a fast-paced, dynamic environment, prioritize and oversee multiple projects at once
• Successful track-record in building direct-to-consumer businesses and in managing an e-commerce P&L – with experience using technology, vendor management and negotiation, marketing, merchandising, and commercial/sales levers to drive profitable growth
• Strong project management skills including: conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations
• Highly analytical, data-driven and understands how to optimize commercial and marketing levers to deliver upon overall company goals and metrics
• Strong written and verbal communication skills. Ability to present ideas, processes, and metrics in a simple and clear manner (to both investors and leadership)
• Strong understanding of consumer mindset, consumer empathy and a dedication to creating great consumer experiences
• Takes ownership, problem solves and demonstrates a high level of accountability

About Moon Juice:

Moon Juice is the trailblazing mecca for adaptogenic beauty and wellbeing. Created in Venice, CA by wellness rebel and entrepreneur, Amanda Chantal Bacon, Moon Juice is equal parts art and medicine and as much about plants as pleasure. We source the most potent plants on earth by carefully selecting the source of each of our ingredients to ensure the highest quality ingredients with maximum effectiveness. Our super-herbs, super-mushrooms and super-minerals are sustainably farmed in their native regions, harvested at peak potency, and imported whole. We perform custom extractions using natural spring water at a wind powered facility in the Pacific Northwest. The results are ingredients and products that are extremely potent, supremely pure, and radically effective.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Moon Juice may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at 310-730-5455 ext. 0409 or careers@moonjuice.com. Applicants and employees are protected from discrimination under federal law. Moon Juice is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Moon Juice is looking for a Manager of CRM & Paid Media to oversee the day-to-day of our two main digital marketing channels: CRM (email, text) and paid media (paid social, paid search, etc.). This individual should be passionate about new customer acquisition, customer retention/reactivation, and mapping out consumer journeys. This role will also work with the Marketing and Creative teams to develop campaign concepts and optimized creatives campaigns across off-site digital touchpoints.

Role scope and responsibilities:

• Oversee the day-to-day management of Moon Juice’s digital marketing programs: CRM and paid media.
• In partnership with Director of E‑Commerce & Digital Marketing, plan and execute the digital marketing calendar (the daily messaging strategy by tactic and consumer type).
• Work closely with marketing and creative teams on design of email and text campaigns; setup and send campaigns through Klaviyo (email) and Attentive (text). Lead consumer segmentation strategy: who gets what message, when.
• Plan and execute CRM flow campaigns (data-driven triggered emails/texts) with a focus on repeat purchases and subscription program growth/retention.
• Manage and optimize Moon Juice’s referral and loyalty program.
• Work closely with paid media agency on planning and execution of digital advertising; work with team to setup new ads/campaigns in each advertising platform. Lead onboarding of new paid media channels as Moon Juice expands its overall media mix.
• Oversee paid media planning: recommend spend by platform and tactic based on performance.
• Partner with the Manager of E-Commerce Platforms develop personalized landing pages (as a destination for paid advertising audiences).
• Develop campaign and ad creative analytics. Make recommendations on ad creatives based on which creatives are best and worst performing.

Required skills and qualifications:

• Bachelor’s Degree in Marketing, Business, or another related field.
• 3-5 years of experience in e-commerce and/or digital marketing.
• Experience in email platforms, such as Klaviyo, MailChimp, or Salesforce Marketing Cloud.
• Experience in SMS/text platforms, such as Attentive, Postscript, or SMS Bump.
• Experience in paid advertising. Comfortable with advertising platforms, including Facebook Ads Manager, Snapchat Ads Manager, Google Ads, GoogleDisplay and Video 360, and Amazon DSP. Media planning experience is a plus.
• Proficiency in ad and CRM analytics. Knowledge of business intelligence tools,such as Tableau or Looker, is a plus.
• Experience in beauty, wellness, and/or subscription businesses is a plus.

About Moon Juice:

Moon Juice brings the plants, science, and wisdom for Intelligent Self Care®. We source 100% unadulterated, sustainable, and active ingredients for clean and potent formulas. Discover our adaptogenic supplements and skincare to elevate consciousness and transform beauty from the inside out and the outside in.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Moon Juice may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at 310-730-5455 ext. 0409 or careers@moonjuice.com. Applicants and employees are protected from discrimination under federal law. Moon Juice is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The Store Assistant Manager is an esteemed leadership role accountable for the day-to-day operations of a high volume, premium beauty and wellness company. The successful candidate will have a proven ability to support and inspire a team to fulfill the vision of this high-quality operation, while consistently meeting sales goals and customer service expectations. In addition, the Store Assistant Manager will be able to effectively enforce company policies and procedures while balancing a sales floor schedule and encourages the development of employees by providing in-store training and support, development, and coaching.

Reports to: Store Manager

The Job

Curious and Creative Alchemist

• Self-educates on Moon Juice products through our online education platform, and educates and excites our customers on the benefits of our products, is an expert on all things Moon Juice
• Educates our customers on the benefits of the Moon Juice product line and offers suggestions for drinks, tailored to the customer's health goals
• Completes espresso training, knows how to calibrate and work the espresso machine, steam nut milks, and concoct a delicious coffee-based drink
• Makes lattes, wellness shots, and shakes from our menu, while also designing their own shakes, lattes, and shots to suggest to our guests

Member of and Leader of the Sales Team

• Executes best-in-class customer service, leads the team by example
• Comes to work with positive, uplifting energy that translates the brand ethos and creates an engaging and energetic environment
• Keeps up to date on all current promotions, sales trends, selling techniques and maintains the numbers on the daily sales goal board
• Can independently execute daily staff lineups with Store Manager
• Completes educational materials on time via our online education platform
• Maintains a consistent check average $28+
• Trains new employees
• Answers questions from the team
• Resolves guest distress through conscious service solutions

Opening, Closing & Sidework

• Opening: set up patio, calibrate espresso shots, receive daily deliveries, count inventory and put away stock with FIFO method, refills backbar supplies
• Closing: break down patio, clean espresso machine, dishes, counters, floors, assess inventory to start happy hour, facilitate donations to Food Cycle for expiring juices, make proper inventory adjustments take out of the system to account for inventory
• Contributes to maintaining a clean, well-organized work environment, follows operational checklists provided for daily and weekly team cleaning tasks
• Proactively adheres to all company and government legislation regarding food establishments

Inventory Management

• Checks stock regularly to ensure proper FIFO method
• Makes appropriate inventory adjustments for expired product on a daily basis
• Is able to submit Quality Control Reports to our operations team
• Helps execute Weekly Recount of Juices, Milks, Daily Delivery goods
• Executes the monthly inventory procedure with the manager
• Find creative ways to minimize lost sales, daily spills/spoils, and reports to Manager

Assists management in community outreach activations and events

• May be asked to be a brand ambassador in larger company initiatives
• May be asked to help facilitate in-store pop-ups
• Helps to plan twice monthly pop-ups to increase traffic

Skills, Experience and Education Required

• 2-4 years of previous experience in a similar environment (quick service food or retail)
• Self-starter, flexible, and able to work independently
• Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
• Food Handlers Certification and/or willingness to complete
• Must be able to work early mornings starting at 7am
• Must be able to receive deliveries of 40 lbs or more
• Must be able to work both weekend days

Employee Benefits (full-time)

• Health, Vision, & Dental Insurance
• 401K
• PTO
• Flexible Scheduling
• Discount on Moon Juice products for all employees
• Staff Meal for every shift worked

About Moon Juice:

Moon Juice brings the plants, science, and wisdom for Intelligent Self Care®. We source 100% unadulterated, sustainable, and active ingredients for clean and potent formulas. Discover our adaptogenic supplements and skincare to elevate consciousness and transform beauty from the inside out and the outside in.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Moon Juice may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at 310-730-5455 ext. 0409 or careers@moonjuice.com. Applicants and employees are protected from discrimination under federal law. Moon Juice is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Moon Juice is an esteemed health, wellness, and beauty company searching for a talented, driven, and sales-focused Alchemist to join our team. A successful candidate will have a proven ability to support management in fulfilling the vision of our high quality operation, while consistently meeting sales goals and customer service expectations.

Reports to: Store Manager and Assistant Manager

The Job

Curious and Creative Alchemist

• Self-educates on Moon Juice products through our online education platform, educates and excites our customers on the benefits of our products, and is an expert on all things Moon Juice
• Educates our customers on the benefits of the Moon Juice product line and offers suggestions for drinks, tailored to the customer's health goals
• Completes espresso training, knows how to calibrate and work the espresso machine, steam nut milks, and concoct a delicious coffee-based drink
• Makes lattes, wellness shots, and shakes from our menu, while also designing their own shakes, lattes, and shots to suggest to our guests

Member of the Sales Team

• Executes best-in-class customer service
• Comes to work with positive, uplifting energy that translates the brand ethos
• Keeps up to date on all current promotions, sales trends, selling techniques
• Is a creative problem solver in approaching guest questions & concerns
• Completes educational materials on time via our online education platform
• Maintains a consistent check average $28+
• May be asked to assist in training new employees

Opening, Closing, and Sidework

• Opening: set up patio, calibrate espresso shots, receive daily deliveries, count inventory and put away stock with FIFO method, refills backbar supplies
• Closing: break down patio, clean espresso machine, dishes, counters, floors, assess inventory to start happy hour, facilitate donations to Food Cycle for expiring juices, make proper inventory adjustments take out of the system to account for inventory
• Contributes to maintaining a clean, well-organized work environment, follows operational checklists provided for daily and weekly team cleaning tasks

Inventory Management

• Checks stock regularly to ensure proper FIFO method
• Makes appropriate inventory adjustments for expired product on a daily basis
• Is able to submit Quality Control Reports to our operations team
• Helps execute Weekly Recount of juices, milks, daily delivery goods
• May assist management with monthly inventory procedure

Assists management in community outreach activations and events

• May be asked to be a brand ambassador in larger company initiatives
• May be asked to help facilitate in-store pop-ups

Skills, Experience and Education Required

• 2-4 years of previous experience in a similar environment (quick service food or retail)
• Self-starter, flexible, and able to work independently
• Ability to multi-task and change priorities as needed in a fast-paced environment
• Must have a Food Handler’s Certification and/or willingness to complete
• Must be able to work early mornings
• Must be able to work weekends

Employee Benefits (full-time)

• Health, Vision, & Dental Insurance
• 401K
• PTO
• Flexible Scheduling
• Discount on Moon Juice products for all employees
• Staff Meal on Moon Juice products for every shift worked

About Moon Juice:

Moon Juice brings the plants, science, and wisdom for Intelligent Self Care®. We source 100% unadulterated, sustainable, and active ingredients for clean and potent formulas. Discover our adaptogenic supplements and skincare to elevate consciousness and transform beauty from the inside out and the outside in.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Moon Juice may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at 310-730-5455 ext. 0409 or careers@moonjuice.com. Applicants and employees are protected from discrimination under federal law. Moon Juice is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior management. This position carries out responsibilities in the following functional areas: employee relations, training, performance management, recruiting, onboarding and offboarding, payroll and expense management.

Reports to: VP of Finance

Key Responsibilities:

• Manages the talent acquisition process, which included recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
• Processes new hires through TriNet, drafts offer letters, and conducts other necessary recruitment activities, such as license/education, credentialing, and employee files
• Manages onboarding and new hire process. Provides administrative and organizational support for HR events such as new employee orientation and trainings at stores, as needed
• Organizes and facilitates the 90-day and performance review processes to include ensuring goal setting, evaluation forms, connecting supervisors and employees to schedule review dates, ensuring timely completion of paperwork for entry to the employee’s file.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees, including cyber safety programs (phising).
• Assist in planning employee recognition initiatives
• Manage culture initiatives with the leadership team
• Process biweekly payroll in Trinet for salary and hourly employees, including employment changes (promotions, salary changes and terminations)
• Process all expense reports for approval and reimbursement
• Reporting on Human Resource census and metrics
• Provides support and guidance to management, and other staff on human resource questions and issues; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations

Experience:

• Bachelor's degree in Human Resources or related field or equivalent in related work experience
• 2 years of experience as an HR Generalist
• Advanced PC skills with proficiency in MS Office including MS Word, Excel, and PowerPoint
• Preferred experience with TriNet
• Takes ownership, problem solves, and demonstrates a high level of accountability
• Experience working in retail, wellness, beauty, skincare or Consumer Packaged Goods
• Based in Southern California with ability to be in Los Angeles office when needed

About Moon Juice:

Moon Juice brings the plants, science, and wisdom for Intelligent Self Care®. We source 100% unadulterated, sustainable, and active ingredients for clean and potent formulas. Discover our adaptogenic supplements and skincare to elevate consciousness and transform beauty from the inside out and the outside in.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Moon Juice may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at 310-730-5455 ext. 0409 or careers@moonjuice.com. Applicants and employees are protected from discrimination under federal law. Moon Juice is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.