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Frequently Asked Questions

General

What is an adaptogen?

Adaptogens are a class of herbs, mushrooms and minerals that help protect the body from stress-induced dysfunction. Adaptogens must meet certain criteria, including (but not limited to): relatively non-toxic, work through the HPA (hypothalamic-pituitary/adrenal axis) and SAS (sympathoadrenal system), and regulate organs and system function. Current research also suggests that adaptogens work on a cellular level, acting like a “stress vaccine,” increasing our cells’ ability to respond to stress.

What is a superherb?

Superherbs are potent, complex and targeted herbs that support and nourish the body in a variety of ways. Many superherbs, like Maca, were once thought to be possible adaptogens, but due to the most recent scientific evidence, we have classified them simply as superherbs.

What is a supermushroom?

Supermushrooms are mushrooms that have been used for millennia for their ability to target specific sites of the body, mind and spirit. These mushrooms contain a number of active constituents and are available in both our Moon Dusts as well as Pantry collection. Examples include Reishi, Cordyceps and Lion’s Mane.

Is it ok to mix different dusts, proteins and pantry items together?

Yes! We highly encourage alchemizing to find the right balance for your body. Head to our recipe section and follow us on social for a steady stream of new recipes and tips.

Are your products organic?

We source organic ingredients whenever possible. All organic ingredients are indicated as such on product pages.

Are your products vegan?

Almost all! Beauty Dust, Pearl and Bee Pollen are the only products that aren't vegan.

Do you offer samples?

We don't offer samples, but if you're unhappy with any product we'll happily accept a return.

Dust

What is Dust?

Moon Dusts are alchemical blends of adaptogens, superherbs, supermushrooms and minerals designed to enhance your being throughout the day. Each blend is expertly and intentionally formulated by our founder Amanda and her team (including a trained herbalist) to enhance a specific aspect of your life.

How are Dust ingredients sourced?

Our organic, wild-crafted and lab-tested herbs are sourced on an individual, by-herb basis. Once these herbs and custom extracts are blended together, they are then third party tested for microbials as well as heavy metals.

How are Dust blends formulated?

We combine ancient wisdom (Ayurveda, TCM) and modern science (adaptogenic research) to create blends with maximized potency, synergy and bio-availability.

How quickly should I expect to see results from Dust?

Acute benefits of the dusts are usually felt 15-20 minutes post-consumption, whereas long-term benefits (such as with Beauty) are typically seen after 2-3 weeks of consistent use.

What are the best ways to incorporate dust into my daily routine?

Warm water, hot or cold nut milk, or into a shake are all simple favorites! Try Beauty Dust with warm lemon water, or Brain Dust sprinkled into coffee.

How frequently should I Dust?

Depends on how often you need to feed your need! We find ourselves dusting between 2-3 times a day, 1-2 servings of dust at a time. Start slow, gauge your body's reaction and then increase usage accordingly.

Are Dusts safe if I have a medical condition?

Unfortunately we are not health care practitioners or providers, so we legally cannot provide you with medical advice. We recommend reaching out to your local herbalist, healthcare practitioner or acupuncturist if you are concerned about taking Moon Juice products in conjunction with a pre-existing medical condition.

Are Dusts safe for children?

As with adults, every child is different. We recommend waiting until your young one is at least 4 years old before Dusting them.

Are Dusts safe during pregnancy and breastfeeding?

We are not healthcare practitioners or providers, so we legally cannot provide you with any medical advice. We recommend reaching out to your local herbalist, healthcare practitioner or acupuncturist if you are planning on taking Moon Juice supplements during your pregnancy or while breastfeeding.

Do Dusts harden in transit or over time?

Dusts should be free-flowing for their shelf-life (about 2 years), though consistent opening/closing may result in clumping in the berry-predominant blends such as Beauty Dust. Slight hardening can also occasionally occur during transit.

What differentiates Dusts from other herbal products on the market?

Each formula is expertly formulated by Amanda and her team to be energetically balanced (meaning it won’t throw your constitution too far in one direction or another), consciously sourced and intentionally blended.

When do Dusts expire?

Dusts have a shelf-life of about 2 years.

Are Dust jars filled to the top?

No – our Dusts are filled by weight, not volume, and each Dust has a different density depending on the ingredients in the formula.

Are Dusts permitted on planes?

Yes! Dusts love to travel and see the world.

Are Dust jars reusable?

Yes – please reuse the jars!

Shipping

Where do you ship?

We currently ship to everywhere in the U.S. as well as Canada, Australia, New Zealand, France and the U.K. We plan to expand international shipping in the near future.

Do you offer free shipping?

Yes! We offer free shipping on orders over $100 to the contiguous U.S. We are unfortunately unable to offer free shipping to Hawaii, Alaska or internationally due to high rates.

How are shipping costs determined?

By product weight and zip code, as calculated by FedEx.

Do you ship juices and milks?

We only deliver juices and milks in L.A. via Postmates.

How long should I expect to wait for my order?

We process most orders within 1-4 business days, followed by transit time. FedEx Ground typically takes 2-5 days.

How will I know when my order has shipped?

Fear not! You'll receive a notification email with tracking information.

What should I do if my order is delayed?

If you haven't received an email within 4 business days, feel free to reach out to us at hi@moonjuiceshop.com.

Do you offer same day delivery?

Only to local L.A. customers via Postmates.

Why do you only ship via FedEx?

We believe FedEx offers the best customer experience.

Orders & Billing

What should I do if my order isn’t accurate?

Whoops! We're sorry for the hassle. Please email hi@moonjuiceshop.com and we'll get it sorted.

What is your return policy?

We have a 100% satisfaction guaranteed policy. If you're not happy for whatever reason, we'll accept a return or exchange.

How do I return or exchange an item?

Please email hi@moonjuiceshop.com and we'll be happy to help you out.

Can I update my order once it has been placed?

Yes! We're happy to update your order if it hasn't shipped yet.

How long does it take to process a return?

Approximately 5-7 business days.

What forms of payment do you accept?

All major credit cards and PayPal.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

What do I do if my payment is declined?

We recommend contacting your bank, as they are generally most helpful identifying the issue.

Gift Cards & Codes

Do you sell gift cards?

Yes! We sell them here. Moon Juice makes a lovely gift.

How do I redeem a gift card or promo code?

Simply enter your gift card or promo code at checkout.

Can I redeem multiple codes at once?

No, only one promo code can be used per order.

Wholesale

Can I sell your products on my own website or in my own shop?

Absolutely! Please email partnerships@moonjuiceshop.com with details about where you'd like to sell our products.

Events & Donations

Will Moon Juice donate to my charitable cause?

We carefully evaluate every donation request and donate to a wide range of organizations in our local community and beyond. While we can't say yes to everyone, we look forward to reviewing your request. Requests must be made at least two weeks before the event, preferably earlier. Please email hi@moonjuiceshop.com with details.

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