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FAQ

General

For questions regarding orders, shipping, or returns, please visit our Orders & Shipping page.

What is an adaptogen?

Adaptogens are a class of herbs, mushrooms and minerals that help protect the body from stress-induced dysfunction. Adaptogens must meet certain criteria, including (but not limited to): relatively non-toxic, work through the HPA (hypothalamic-pituitary/adrenal axis) and SAS (sympathoadrenal system), and regulate organs and system function. Current research also suggests that adaptogens work on a cellular level, acting like a “stress vaccine,” increasing our cells’ ability to respond to stress.

What is a superherb?

Superherbs are potent, complex and targeted herbs that support and nourish the body in a variety of ways. Many superherbs, like Maca and Chaga, were once thought to be possible adaptogens, but due to the most recent scientific evidence, we have classified them simply as superherbs.

What is a supermushroom?

Supermushrooms are mushrooms that have been used for millennia for their ability to target specific sites of the body, mind and spirit. These mushrooms contain a number of active constituents and are available in both our Moon Dusts as well as Pantry collection. Examples include Reishi, Cordyceps and Lion’s Mane.

Is it ok to mix different dusts, proteins and pantry items together?

Yes! We highly encourage alchemizing to find the right balance for your body. Head to our recipe section and follow us on social for a steady stream of new recipes and tips.

Are your products organic?

We source organic ingredients whenever possible. All organic ingredients are indicated as such on product pages.

Are your products vegan?

Almost all! Pearl and Beauty Dust (which contains Pearl) are our only products that aren't vegan.

Are any of your ingredients clinically tested?

Yes, they are. Here’s some more info!

Our Plants

  • We use the most potent plants on earth, beginning with the highest quality ingredients.
  • Our superherbs and supermushrooms are carefully sourced from their native region for plants that are thriving, potent and active.
  • We study the history of each ingredient and form partnerships with organic, sustainable farms.
  • When traditional organic farms are not available, the ingredient is wildcrafted via responsible suppliers who carefully monitor not only the plant population but the environment as well. These practices are designed to guarantee the long-term survival of wild populations and their associated habitats.
  • Careful farming practices also ensure we only harvest plants at their peak season and potency.
  • Each plant is different. Rhodiola roots, for example, are harvested when they are 5 years old. The proper age of each plant is determined by the peak levels of their actives, ensuring optimal bioactivity.
  • Our supermushrooms like Chaga, Lion’s Mane, Cordyceps and Reishi are 100% fruiting body – which is the most actively dense part of the mushroom containing beta glucans and other minerals and vitamins. This enables us to use the full spectrum of properties that these supermushrooms contain.
  • Our plants are imported whole and custom extracted at a wind-powered facility in the Pacific Northwest using local spring water.

Our Extraction and Testing Methods

  • Moon Juice plants are imported to the United States from around the world, where they go through two rounds of identity testing. Botanical identity is essential because of significant species-dependent variation in phytochemistry and biological properties of the plant.
  • We work with herbalists and doctors to determine the most appropriate type of extract for each plant (whole plant powders, whole plant extracts, or standardized extracts) to make the most balanced blends.
  • Not only do we test for bioactives, our plants are also tested for heavy metals, mycotoxins, microbiology and pesticides.

Clinical Testing

  • A selection of Moon Juice’s ingredients have been tested in randomized double-blind, placebo-controlled human clinical trials measuring cortisol and a number of other biological markers, showing how these adaptogens help to regulate stress in the body.
  • Traditionally, there have not been many clinical studies completed on herbs, but the benefits of adaptogens have been illustrated for thousands of years in Ayurveda and Traditional Chinese Medicine.
  • There are ingredients in each Moon Dust blend that are designed to address a wide range of concerns including: stress, energy, mental cognition, blood sugar balance, cardiovascular health, and healthy weight management.

Do you offer samples?

Yes! All orders placed on moonjuice.com will receive pre-selected sample(s) with their shipment.

SuperBeauty

How does it work?

An imbalance of free radicals and antioxidants cause oxidative stress. SuperBeauty™ is our master antioxidant formula that’s clinically shown to help neutralize free radicals and promote collagen, elasticity, and cell vitality.*

Can I take all the Supers together?

Yes! We’ve formulated them to be compatible. You can take SuperBeauty™ with Moon Dusts  and Magnesi-Om too!

Is it vegan?

Yes! And bioavailable, NON-GMO, gluten-free, and sustainably sourced.

How is it tested?

To ensure it meets our quality standards, we test for bio-identity, purity, potency, pesticides, microbes, heavy metals, and much more.

Is the packaging recyclable? 

The bottle is 100% glass, recyclable, and reusable. Our boxes are recyclable, FSC certified, and sourced from responsibly managed forests.

SuperYou®

What's the best way and time to take my SuperYou®?

We like taking 2 caps in the morning (with or without food) If you'd like to start slowly incorporating SuperYou®, try 1 cap in the morning and 1 at night and see how you feel.

How is SuperYou® different from the Moon Dusts?

Moon Juice products feature superherbs, supermushrooms, minerals, and adaptogens in powdered and extract form. SuperYou® is a balanced blend of four adaptogenic herbs that we recognize as the non-negotiable allies against stress for overall well-being. SuperYou® is delivered in capsule form to be taken with or without food.

Moon Dusts make up a collection of 6 different alchemical blends of adaptogens, superherbs, supermushrooms and minerals designed to enhance specific aspects of your life. Moon Dusts are delivered in a powdered, compound form (a mixture of powders and extracts) to be added to water, coffees, teas, smoothies, foods, and more.

What are the SuperYou® capsules made out of?

Our capsules are derived from vegetable cellulose. They are vegan!

Why did the SuperYou® capsule size change?

We improved production efficiencies and were able to pack the same amount of actives in a smaller capsule for ease of consumption.

How soon should I expect to feel the effects of SuperYou®?

Every body is different so this varies person to person. Some people will feel the effects within 20 minutes of taking, some will take a couple weeks to see and feel the difference. Check out our reviews to see what people are saying!

Can I take SuperYou® if I'm already incorporating the Moon Dusts into my daily routine? 

SuperYou® is a foundational system for proactive, potent, stress-reduction. You may target specific concerns with one of the Moon Dusts based on how you feel. If you are combining Moon Dusts and SuperYou® - stick to two capsules of SuperYou® a day and one serving of Moon Dust.

Is SuperYou® addictive? 

Adaptogens are not addictive, but they do help you find balance, so you may find yourself craving the balance that adaptogens provide.

Does SuperYou® expire?

You can find the expiration date on the bottom of your bottle!

SuperHair®

How is SuperHair® different from other hair supplements?

It's a biodynamic approach - everything in your body is interrelated and SuperHair supports the internal environment for your body to grow healthier, thicker, stronger hair in four critical ways. One of the ways it supports your body is by addressing any nutritional deficiencies with a bioavailable and bioactive multi-vitamin complex. SuperHair is vegan - most hair supplements contain animal or marine collagen. We believe in providing your body with what it needs for healthy collagen production instead of ingesting animal collagen.

Is it best to take in the AM or PM?

We recommend taking SuperHair at a time where you can make it part of your daily ritual to ensure consistency.⁣

How long does it take to work?

Hair health takes time to materialize – expect to see changes within 90 days. With consistent use, you should continue to see positive changes, including thicker, fuller, stronger and healthier hair. But every body is different; some people begin seeing changes in as little as one month.

Can I take SuperHair® with SuperYou®?

Yes.

Both contain Ashwagandha, in a dose designed to take together. SuperYou is foundational, non-negotiable daily stress management. Add SuperHair to your regimen for daily hair nutrition to be preventative, or if you are seeing major changes in your hair. Hair ages just like the rest of our body and should be cared for in the same way. The best path to hair health is to start caring for it before you're seeing major changes.

Should I also take my multivitamin?

SuperHair contains a multi-vitamin complex of 14 vitamins: A, B Complex (5x), C, D, E, K, Iron, Zinc & Folate in bioactive forms for easy assimilation at levels that will help address nutritional deficiencies. It’s your multi-vitamin and hair pill in one.⁣

How is SuperHair® tested?

All of the individual ingredients are tested for identity and microbiological safety, heavy metals, and other contaminants. Then the finished product is tested again at a third party lab to ensure it meets specifications.

Is it vegan?

Yes, we did not include hydrolyzed marine collagen or any ingredient from an animal source. We were diligent to ensure we could offer a vegan hair supplement since there aren’t a lot of vegan options.

Magnesi-Om

What are the actives in Magnesi-Om?

3 bioavailable forms of Magnesium: a chelated blend of Gluconate and Acetyl Taurinate and a chelated Citrate (for relaxation, brain health, and regularity). Plus L-theanine, a nootropic amino acid that promotes alpha-wave activity and is shown to support brain function and healthy cognitive aging.

Why is bioavailability important?

Bioavailability means the ingredient is easily absorbed by your gut so it’s able to be active. If you’re taking a Magnesium supplement that has not been formulated for bioavailability, you are not getting the full benefit of the product.

What does it taste like and what makes it pink?

Mixed berries. Made from 100% natural and organic ingredients. The pink color is from beet powder.

When will I feel the effects?

Some are immediate, others long term. You should feel relaxation benefits within a few hours. Supporting your brain health is a longer game, and the sooner you start the better. Regularity, if lacking, usually begins in a day or two of making it a habit.*

How do I take Magnesi-Om?

Make it a part of your nightly ritual. Mix 1 tsp into water (add more or less to taste). It can also be mixed into sparkling water or juice, or added to your water bottle for a constant dose throughout the day.

Skincare

What kind of mushrooms specifically do you use in your skincare products?

We use adaptogenic Reishi and Silver Ear Mushroom.

What is the pH of Milk Cleanse?

The formula is made to mirror the pH of the skin’s natural acid mantel that is around within a range near 5.5, which is slightly acidic. Having a skin friendly pH means not disrupting the ecosystem that exists on the skin's surface that serves several functions in maintaining overall skin health.

Does Milk Cleanse take makeup off?

Yes! We recommend double cleansing with Milk Cleanse if you wear makeup - the first cleanse will remove makeup, and the second cleanse will nourish the skin.

Is Acid Potion safe for acne prone skin?

Acne prone skin benefits from exfoliation, especially Salicylic Acid since it works inside the pore. If you are new to Acids, you may experience purging if they are not used to exfoliating – this should resolve within a week. 

Does Acid Potion increase photosensitivity?

Yes, please always wear SPF if you are using Acid Potion. This is true with any exfoliating product - your skin will be more sensitive to the sun. Also, if you are battling discoloration, SPF should be an essential part of your regimen.

Is Acid Potion OK to use with a Retin-A treatment for acne?

We do not recommend combining with any retinoid treatment. We recommend using Acid Potion on a day when you are not using a retinoid treatment.

Is Plump Jelly safe for acne prone skin?

Plump Jelly contains no fillers or gums, however it was not tested to be non-comedogenic. 

I have oily skin, will Cosmic Cream make me break out?

No, this formula is non-comedogenic. Grapeseed oil makes up a small fraction of the formula and is extremely rich in linoleic acid, which helps balance the ratio of oleic acid content that is often higher in those who suffer from blemish prone skin. The formula also contains jojoba oil, which easily penetrates the surface of the skin to deliver lasting hydration. The wide range of fatty acids in jojoba oil make it an excellent ingredient for those with blemish prone skin. If you have super oily skin, you may wish to use Plump Jelly AM and Cosmic Cream PM.

I have blemish prone skin, will Milk Cleanse and Cosmic Cream work for me?

Yes! Milk Cleanse is a gentle formula that nourishes and cleanses the skin. It removes clogging debris and excess oils that can aggravate blemish prone skin. Blemish prone skin is often dehydrated so adding a moisturizer to your routine is crucial. Cosmic Cream is packed with soothing ingredients that help fortify skin’s barrier, deliver deep moisturization and seal in hydration.

What order should I use these products in my daily skincare routine?

Milk Cleanse to wash away impurities and prep your skin with Acid Potion PM after cleanser - start 1-2 times a week. Then apply Plump Jelly, Cosmic Cream next, and sunscreen as the last step.

What do you use as preservatives?

Since our formulas are paraben-free we use honeysuckle extract to ensure safety and shelf-life.

Is your skincare made in a nut-free facility?

Yes!

Is your skincare cruelty free?

Yes, we are proud to make 100% cruelty free, plant-based products.

Can Collagen Protect be used in hot drinks?

Absolutely! We recommend using a blender to make your recipes smooth and creamy. 

Moon Dust

What is Moon Dust?

Moon Dusts are alchemical blends of adaptogens, superherbs, supermushrooms and minerals designed to enhance your being throughout the day. Each blend is expertly and intentionally formulated by our founder Amanda and her team (including a trained herbalist) to enhance a specific aspect of your life.

How are Moon Dust ingredients sourced?

  • We use the most potent plants on earth, beginning with the highest quality ingredients.
  • Our superherbs and supermushrooms are carefully sourced from their native region for plants that are thriving, potent and active.
  • We study the history of each ingredient and form partnerships with organic, sustainable farms.
  • When traditional organic farms are not available, the ingredient is wildcrafted via responsible suppliers who carefully monitor not only the plant population but the environment as well. These practices are designed to guarantee the long-term survival of wild populations and their associated habitats.
  • Careful farming practices also ensure we only harvest plants at their peak season and potency.
  • Each plant is different. Rhodiola roots, for example, are harvested when they are 5 years old. The proper age of each plant is determined by the peak levels of their actives, ensuring optimal bioactivity.
  • Our supermushrooms like Chaga, Lion’s Mane, Cordyceps and Reishi are 100% fruiting body – which is the most actively dense part of the mushroom containing beta glucans and other minerals and vitamins. This enables us to use the full spectrum of properties that these supermushrooms contain.
  • Our plants are imported whole and custom extracted at a wind-powered facility in the Pacific Northwest using local spring water.

How are Moon Dust blends formulated?

Moon Juice creates each dust from a base of ancient wisdom (Ayurveda, TCM) and modern science (adaptogenic research) to create blends with maximized potency, synergy and bio-availability.

How are the plants Moon Juice uses extracted and tested?

  • Moon Juice plants are imported to the United States from around the world, where they go through two rounds of identity testing. Botanical identity is essential because of significant species-dependent variation in phytochemistry and biological properties of the plant.
  • We work with herbalists and doctors to determine the most appropriate type of extract for each plant (whole plant powders, whole plant extracts, or standardized extracts) to make the most balanced blends.
  • Not only do we test for bioactives, our plants are also tested for heavy metals, mycotoxins, microbiology and pesticides.

How frequently should I Dust?

Depends on how often you need to feed your need! We find ourselves dusting between 2-3 times a day, 1-2 servings of dust at a time. Start slow, gauge your body's reaction and then increase usage accordingly.

How quickly should I expect to see results from Moon Dust?

Our targeted formulas offer acute support, but benefits are maximized with consistent use. Most customers experience a quick and noticeable shift with Brain, Sex, Power, and Spirit. Dream works better with consistent use, and Beauty Dust should be taken consistently for a minimum of three weeks to see results.

Can I overdo the Dust?

Experiences and sensitivities to herbs vary from person to person (as with coffee), so we recommend staying within 2 servings of Moon Dust per experience at the onset.

What are the best ways to incorporate Moon Dust into my daily routine?

Warm water, hot or cold nut milk, or into a shake are all simple favorites! Try Beauty Dust with warm lemon water, or Brain Dust sprinkled into coffee. Head to our Dust Recipes section and follow us on social for a steady stream of new recipes and tips.

Are Moon Dusts safe if I have a medical condition?

Unfortunately we are not health care practitioners or providers, so we legally cannot provide you with medical advice. We recommend reaching out to your local herbalist, healthcare practitioner or acupuncturist if you are concerned about taking Moon Juice products in conjunction with a pre-existing medical condition.

Are Moon Dusts safe for children?

As with adults, every child is different. We recommend waiting until your young one is at least 4 years old before Dusting them.

Are Moon Dusts safe during pregnancy and breastfeeding?

We are not healthcare practitioners or providers, so we legally cannot provide you with any medical advice. We recommend reaching out to your local herbalist, healthcare practitioner or acupuncturist if you are planning on taking Moon Juice supplements during your pregnancy or while breastfeeding.

Do Moon Dusts harden in transit or over time?

Dusts should be free-flowing for their shelf-life, though our berry-heavy blend Beauty Dust can clump or harden if not used regularly. This does not affect the potency. If you are a casual Beauty Duster, we recommend the Beauty Dust sachets!

What differentiates Moon Dusts from other herbal products on the market?

Each formula is expertly formulated by Amanda and her team to be energetically balanced (meaning it won’t throw your constitution too far in one direction or another), consciously sourced and intentionally blended.

When do Moon Dusts expire?

Dusts have a shelf-life of about 2 years.

Are Moon Dust jars filled to the top?

No – our Dusts are filled by weight, not volume, and each Dust has a different density depending on the ingredients in the formula.

Are Moon Dusts permitted on planes?

Yes! Dusts love to travel and see the world.

Are Moon Dust jars reusable?

Yes – please reuse the jars!

Why doesn't my Moon Dust completely dissolve?

As our dusts are comprised of ground herbs and mushrooms, they will not dissolve completely! A way to help incorporate more of the dust into your drink is by using a high speed blender, aerolatte, or giving a stir before sipping!

Do all of the Moon Dusts contain adaptogens?

Yes! All of our Moon Dusts contain adaptogens.

Can I mix different Moon Dusts together? 

Absolutely! We recommend trying each Moon Dust on its own to feel how they work with your body, and then alchemize from there! 

Are the Moon Dusts vegan?

Brain, Power, Sex, Spirit, and Dream Dusts are all vegan. Our Beauty Dust is not as it contains Pearl.

Moon Family Rewards

I placed an order a few months ago, where are my points?

The most common question we’re receiving! We launched our rewards program on July 4th, 2019! Points will accrue from this date forwards.

How do I combine my Moon Juice shop points with my moonjuice.com points?

Unfortunately, our rewards programs are currently separate. We’re working on combining the programs and are hoping to roll this out in 2020.

I just made a purchase, where are my points?

Points can take up to 24 hours to reflect in your account. If it’s been more than 24 hours since your purchase, please reach out to hi@moonjuice.com so our team can take a look! Please note that wholesale customers may not accrue or redeem points.

Other/Misc.

Can I sell your products on my own website or in my own shop?

Absolutely! Please email partnerships@moonjuice.com with details about where you'd like to sell our products.

Can I have Moon Juice at my upcoming event?

Yes! Place orders by calling or visiting your local Moon Juice shop 2 weeks in advance. If you need something more quickly, call us, we’ll do our best to accommodate you. Don’t see what you’re looking for? Let us customize a package for you.

Delivery can be arranged for an additional fee. We’ll provide a quote based on your location when you order. Otherwise, you can specify a date and time to pick up from one of our shops. Check out our Visit Us page for the full menu and our stores contact info.

Will Moon Juice donate to my charitable cause?

We carefully evaluate every donation request and donate to a wide range of organizations in our local community and beyond. While we can't say yes to everyone, we look forward to reviewing your request. Requests must be made at least two weeks before the event, preferably earlier. Please email marketing@moonjuice.com with details.