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Stockists Orders & Shipping FAQ Careers Contact Us

Orders

Most orders are processed within 1-4 business days (we do not ship on weekends or holidays). For questions about your order, email us at hi@moonjuice.com with your inquiry and we will respond to you as soon as we can. We are also available via online chat M-F 9am-5pm PST.

What forms of payment do you accept?

We accept all major credit cards, as well as payments made through PayPal. We also accept mobile payments through Google Pay and Apple Pay.

What do I do if my payment is declined?

We recommend contacting your bank, as they are generally most helpful identifying the issue.

Do you offer samples?

Yes! All orders placed on moonjuice.com will receive pre-selected sample(s) with their shipment.

Can I update my order once it’s been placed?

You can update your order via the confirmation page up to 10 minutes after it has been placed. After 10 minutes, unfortunately we are unable to make changes or cancel orders. Please feel free to email us at hi@moonjuice.com or chat with us online and we will do our best to accommodate you!

Do you sell gift cards?

We do! Our Online Gift Cards are applicable to anything on www.moonjuice.com. If you are looking to purchase a gift card for use in our Los Angeles locations, please contact the stores directly.

How do I redeem a gift card or promo code?

Simply enter and apply your promo code or online gift card at checkout. Please note that promo code discounts don't apply to already discounted items or subscription orders.

Can I redeem multiple codes at once?

Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now and save the other for your next purchase! Please note, promotional codes cannot be used on already discounted items or subscription purchases.

Can I use my discount on any item?

Discounts can be applied only on full priced items. Discounts cannot be combined, and will not apply to already discounted items or subscription orders.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

What is a pre-order and when will my order ship?

We offer some products for sale before they actually arrive. When you pre-order these products, we’ll ship them out 1–2 business days after they become available at our warehouse.

You can tell if you are purchasing a product that is a preorder item on the product page and at checkout. A pre-order is charged at the time of purchase. Once you’ve placed your order, you can double-check our estimated ship date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

If you need to cancel a pre-order, please email us at hi@moonjuice.com with "PRE-ORDER" in the subject line.

What should I do if my order isn’t accurate?

If your order is incorrect please reach out to us at hi@moonjuice.com with your order number in the subject line. We will make it right!

What if my order arrives damaged?

If an item arrives damaged, please email us at hi@moonjuice.com within 7 days of receipt with “DAMAGED” in the subject line so we can ship you a replacement asap!

Shipping

We ship to everywhere in the U.S. as well as Canada, Australia, New Zealand, France, and the U.K. We ship all orders via Fedex and USPS.

Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

For questions about your package, email us at hi@moonjuice.com with your inquiry and we will respond to you as soon as we can. We are also available via online chat M-F 9am-5pm PST.

How are shipping costs determined?

National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination.

Be aware that international packages are subject to duties and customs fees which are not calculated at check out. Moon Juice has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

How do I get free shipping?

We are happy to offer free shipping on orders over $100 to the contiguous U.S. via FedEx SmartPost. Free shipping will automatically be applied to orders that are over $100 before taxes and after discounts are applied.

Please be aware the free Fedex SmartPost shipping option has a shipping time of 2-8 business days. If you require your package by a specific date, we recommend choosing another shipping option at checkout.

We are happy to offer 10% off + free shipping on monthly subscriptions for select products. Please note that depending on final destination, subscription orders may ship via Fedex SmartPost or USPS Priority.

If you are using the free Fedex SmartPost shipping option and need to get your order in time for the holidays, please refer to these dates:

GET IT IN TIME FOR:
Hanukkah (Dec. 2) - Place your order by Nov. 14 at 11AM PT

Christmas (Dec. 25) - Place your order by Dec. 7 at 11AM PT

What do I do if I need my package by a specific date?

If you need your shipment by a specific date, we recommend choosing Express shipping at check out. These options are: USPS Priority Mail Express, FedEx Express Saver, FedEx 2Day, and FedEx Standard Overnight. These options ship the business day after the order is placed (note: if your order is placed Friday it will not go out until Monday) and are guaranteed to be delivered in the given time frame.

GET IT IN TIME FOR:
Hanukkah (Dec. 2)

Nov. 14 11 AM PT: Last day for FedEx SmartPost/Free Shipping over $100

Nov. 19 11 AM PT: Last day for Ground Shipping

Nov. 27 11 AM PT: Last day for 2-Day shipping

Nov. 28 11 AM PT: Last day for Overnight Shipping

Christmas (Dec. 25) 

Dec. 6 11 AM PT: Last day for FedEx SmartPost/Free Shipping over $100

Dec. 11 11 AM PT: Last day for Ground Shipping

Dec.14 11 AM PT: Last day for 2-Day shipping

Dec. 17 11 AM PT: Last day for Overnight Shipping

How long should I expect to wait for my order?

Most orders are processed within 1-4 business days. Orders placed after 10:30am PST on Fridays and over the weekend will be processed 1-4 business days from the following Monday. We do not ship on weekends or holidays.

From there it depends on the shipping option you choose!

  • FedEx SmartPost (Free Shipping option)- 2-8 business days
  • USPS Priority Mail - avg 3-5 business days
  • USPS Priority Mail Express - avg 1-3 business days
  • FedEx Ground - avg 2-4 business days
  • FedEx Express Saver - 3 business days
  • FedEx 2Day - 2 business days
  • FedEx Standard Overnight - 1 business day

How will I know when my order has shipped?

You will receive an email with tracking information the moment your label is printed! Please allow 24 hours for the information to be updated by the shipping provider.

Do you ship juices and milks?

We only deliver juices and milks in L.A. via Postmates.

Do you offer same day delivery?

We provide local, same day delivery through Postmates. Check out our Locations page for more details.

Returns

We have a 100% satisfaction guaranteed policy. We are happy to accept returns within 30 days of delivery!

How do I return or exchange an item?

If you are unhappy with a product you've purchased, please email hi@moonjuice.com with "RETURN" in the subject line. Include the item you wish to return as well as the reason you need to send it back and we will send you a return label. If you are international, we will send you an address that you can send your package back for a refund on the product you are returning!

What is the return policy on pre-order products?

The same return policy applies! If you are unsatisfied with your purchase please email hi@moonjuice.com within 30 days of receipt with "Return" in the subject line.

How long does it take to process a return?

Once your return is received it is typically processed within 2-3 business days.